Faq

  • What are your check-in and check-out times?
  • Check-in is any time after 2 p.m. Guests must check out by midday.


  • What if I’m late checking in?
  • No problem, we’re happy to check you in at any time of day after 2 p.m.


  • Can I pay by credit card?
  • Of course, we accept all major credit cards: MasterCard, Visa, Diners Card International, American Express, CartaSì and JCB.


  • Cancellations and cancellation charges
  • For detailed information on cancellations and cancellation charges, please read the full terms and conditions of payment during the online booking process.

    Cancellations up to 48 hours prior to your arrival do not incur any charge. Cancellations after this deadline will result in your credit card being charged for one night’s stay.


  • Do you provide internet access?
  • Yes, there's free ADSL internet access via cable in every room, and wireless in the foyer.


  • Can you help me hire a car?
  • Certainly. Our staff will be happy to help you pick the most suitable vehicle for your stay.


  • Can hotel staff book tickets for museums, tours of Florence, transfers, concert tickets, or tour guides who speak my language?
  • Yes, we're happy to organize all of these things for you at no extra charge.
  • Are animals allowed in the hotel?
  • Yes, small animals are welcome, as long as they’re on a leash.